Contact support
Email dservedev@gmail.com. Please use the email connected to your DSERVE account when possible.
Include your DSERVE role (customer or provider), device model, app version, and a clear description of what happened. Screenshots are helpful when they do not expose passwords, OTPs, wallet PINs, or full payment credentials.
Account and verification
Include whether the issue involves email verification, phone OTP, Google sign-in, Apple sign-in, password reset, or role access. Never send your password or OTP.
Booking or service issue
Include the booking reference, service name, scheduled date, and a short description. Do not send unrelated personal photos or identification documents.
Payment or refund
Include the booking or payment reference, amount, payment method, date, and the status shown in DSERVE. Do not send a full card number, CVV, wallet PIN, or OTP.
Provider earnings or withdrawal
Include the booking or withdrawal reference and the wallet status shown in the app. Settlement and security review may need to complete before funds become withdrawable.
Safety or service dispute
Use the dispute and reporting tools in the booking whenever possible so evidence remains linked to the correct job. For immediate danger, contact local emergency services first.
Delete your account
You can start account deletion from your DSERVE profile. Review the process and 30-day grace period on our account deletion page.
Privacy and legal information
Read the Privacy Policy and Terms of Service.