Privacy Policy

DSERVE is operated by Dserve Inc. in the Philippines. We provide a digital platform that helps customers book services from independent service partners. This policy applies to DSERVE customers, service partners, website visitors, and people who contact support.

• Account and contact information: name, email address, phone number, profile photo, user role, verification status, and account identifiers.
• Provider verification information: submitted identity or qualification documents, service capabilities, and related approval records.
• Location and address information: precise or approximate location, pinned service address, and information needed for provider matching and active-job coordination.
• Booking and service information: requested service, schedule, descriptions, checklists, before-and-after photos, messages, status history, reviews, disputes, and support records.
• Payment and wallet information: payment method type, gateway references, transaction amounts and status, provider earnings, settlement records, withdrawal details, and fraud-review information. DSERVE does not store complete card numbers.
• Device and usage information: device and app identifiers, notification tokens, product interactions, crash logs, performance information, security events, and diagnostics.

• Create, verify, protect, and administer accounts.
• Price, create, match, manage, and complete service bookings.
• Show relevant job information to the assigned customer or provider.
• Process payments, provider earnings, settlements, refunds, and withdrawals.
• Send booking, security, verification, and account notifications.
• Prevent fraud, investigate disputes, and enforce platform rules.
• Provide support and improve app stability and performance.
• Meet legal, accounting, tax, and regulatory obligations.

We do not sell personal information. We may share limited information:

• Between the customer and assigned service partner when required to coordinate or document a booking.
• With service providers that support authentication, cloud hosting, maps, notifications, analytics, diagnostics, payment processing, and customer support, including Google/Firebase, Google Maps, Apple, and Xendit.
• With authorities, advisers, or other parties when required by law, necessary to protect a person, or needed to investigate fraud or a security incident.
• As part of a business reorganization, subject to appropriate confidentiality and data-protection measures.

Location is used for address selection, distance-based provider matching, and active service coordination. Camera and photo access is used only when you choose to capture or upload profile, assessment, verification, receipt, or job-completion images. Notification access is used for booking and security updates. You may manage permissions in your device settings, although disabling them may limit related features.

We keep information while your account is active and for as long as needed to provide services, resolve disputes, prevent fraud, and meet legal or financial recordkeeping obligations. DSERVE provides a 30-day account-deletion grace period. During this period, you may cancel the request from your profile. After the grace period, eligible account data is deleted or anonymized. Some transaction, safety, and compliance records may be retained where required by law or legitimate recordkeeping needs.

We use access controls, encryption in transit, backend-authoritative financial records, audit trails, and other safeguards appropriate to the information involved. No system can guarantee absolute security. Some technology providers may process information outside the Philippines under contractual and legal safeguards.

Subject to the Philippine Data Privacy Act of 2012 and other applicable law, you may ask to access, correct, object to certain processing, request deletion or blocking, withdraw consent where applicable, or raise a privacy complaint. We may need to verify your identity before completing a request.

DSERVE accounts are intended for people at least 18 years old. We do not knowingly allow children to create independent accounts.

For privacy questions or requests, email dservedev@gmail.com. Include the email or phone number associated with your account and do not send passwords, OTP codes, full card details, or wallet PINs.